Refunds & Rescheduling Policy
A concise explanation of how cancellations, rescheduling and refunds are handled for booked consultations and fixed-fee intake work.
Quick summary
- Cancel 24+ hours in advance: eligible for refund less processing fees.
- Late cancellations & no-shows: generally non-refundable.
- Intake/questionnaire or work started: generally non-refundable.
- Processing deduction: 2.5% payment gateway + 7.5% booking processing = 10% deducted where a refund is issued.
- Refunds initiated: within 72 hours; the client’s issuer may take additional time.
Key rules
Appointments
We reserve a dedicated slot for each booking. We allow a 10‑minute arrival grace; after that a meeting may be recorded as a no‑show.Cancellations
To qualify for a refund, cancel or reschedule at least 24 hours before the appointment time. Late cancellations are usually non‑refundable.Consulting & deliverables
When you submit an intake form or we begin work on a fixed‑fee deliverable, fees paid are generally earned and non‑refundable.Refund process (what to expect)
- Request: send an email (see Contact). Include booking date/time and transaction details.
- Assessment: we confirm eligibility under this policy.
- Deduction: if eligible, a 10% processing deduction applies (2.5% gateway + 7.5% booking plugin) and is retained.
- Timing: eligible refunds are initiated within 72 hours; posting time depends on your bank or card issuer.
- Method: refunds are returned to the original payment method and currency whenever possible.
Details
Scheduled appointments & punctuality
We start meetings on time and schedule resources around bookings. We apply a 10‑minute grace period; beyond that a meeting may be recorded as a no‑show and fees will not be refunded.
- No‑show or arriving very late: the session is typically non‑refundable.
- Professional conduct: TRW may end a meeting for abusive behaviour; fees remain non‑refundable.
Cancellations & rescheduling (24‑hour rule)
To avoid charges, cancel or reschedule at least 24 hours before the start time. Use the booking portal or contact us by email. Links for rescheduling may be included in your confirmation or calendar notice.Group bookings: each attendee must follow the same cancellation window; otherwise the session may proceed or be forfeited.
Refund eligibility, fees & method
- Eligible refunds: cancellations made 24 hours or more before the scheduled time are eligible.
- Processing fees: where a refund is issued, 2.5% (payment gateway) + 7.5% (booking processing) = 10% total will be withheld from the refundable amount.
- Timing: we initiate refunds within 72 hours. Additional posting time depends on card issuer or bank.
- Method: refunds are issued to the original payment method when practical.
- Chargebacks: contact TRW first; unsupported chargebacks may be contested and could lead to administrative handling.
Fixed‑fee work & questionnaire submissions
We start fixed‑fee work (including work that follows a submitted questionnaire) once you provide the required materials. Fees paid up to the point work begins are generally earned and non‑refundable. Scope changes may require a separate engagement or additional fees.
Third‑party fees and disbursements
Payments made to third parties (for example, government filing fees, translation, notarisation, courier services or external experts) are generally non‑refundable once incurred.
Exceptions & compassionate consideration
In genuine emergencies (for example, medical emergency or bereavement) we may offer credit or rescheduling at our discretion. We may request evidence. Such decisions are case‑by‑case and do not create precedent.
Currency & cross‑border payments
Refunds are processed in the original payment currency when possible. Any foreign‑exchange differences or bank/card charges are borne by the client.
Contact TRW Law Firm
For refund requests or rescheduling, email: info@trw.org. For bookings use the portal at https://booking.tahmidurrahman.com/.Other helpful links: Our firm · Our practices · Services · ContactRelevant practice pages: Foreign direct investment, Financial services regulation, Tax, Employment & labour, Arbitration, Supreme Court cause list.
Policy updates
This page states our current administrative policy for refunds and rescheduling. We may update it to reflect procedural or platform changes; the latest version is published here.
Last updated: —
Frequently asked questions
- 1. If I cancel 23 hours before the appointment, can I get a refund?
- Generally no. Cancellations must be made at least 24 hours before the appointment to be eligible. Consider rescheduling instead.
- 2. How long does a refund take to reach my card?
- We initiate eligible refunds within 72 hours. Card issuers or banks may take additional days to post the credit.
- 3. If I submitted a questionnaire but change my mind, can I get a refund?
- Once intake materials are submitted and work begins, fees are generally earned and not refundable. Please contact us to discuss options.
- 4. Who bears foreign exchange differences on refunds?
- Any FX differences or bank/card fees arising during refund processing are typically borne by the client.
- 5. Can I dispute a chargeback?
- Contact us first at info@trw.org. Unwarranted chargebacks may be contested and could lead to administrative handling.