My account — Account support
Support and guidance for site accounts, client-portal access, and account-related enquiries. This page explains how to request help; it does not provide transactional account services.
Overview
This page is a support guide for account and portal issues related to the TRW site. It provides steps to request help, a checklist of information to include, and contact paths to reach the right team. It does not itself create, modify or close accounts.Read about the firm at /our-firm/, explore practice areas at /our-practices/, or learn about service offerings at /services/.What this page can help with
- Guidance to regain access to a site account or client portal (non-transactional support).
- Instructions on submitting records or personal-data requests and identity verification steps.
- Clarification of notifications or communications from the firm and direction to the correct team.
- Referral to specialist practice teams such as Foreign direct investment and Employment & labour.
Process — How to request account support
- Gather the information listed in the checklist below.
- Email info@trw.org with a clear subject line describing the issue, or use the form at /contact/ for non-urgent enquiries.
- If you require legal advice or client intake, book a consultation. For technical portal issues, include screenshots and exact timestamps where possible.
- We will acknowledge receipt and advise the next steps or direct your query to the appropriate practice team.
Checklist — information to include
- Your full name and the email address associated with the account.
- A short description of the issue (for example: cannot sign in; need data copy; need to correct details).
- Relevant dates, reference numbers, or copies of correspondence.
- Attachments that clarify the issue (screenshots, copies of notices).
Frequently asked questions
Use the site password-reset tool where available. If you cannot complete a reset, email info@trw.org with your account email and a description of the problem so we can advise next steps.
Send a written request to info@trw.org. Include identity verification and the scope of the data you request. We will confirm receipt and explain the verification and response process.
We can advise on the steps to close an account and explain any legal considerations. Operational changes may require verification for security. Email info@trw.org with the checklist details.
For billing or engagement-related invoices, contact our services team via /services/ or write to info@trw.org. If your question concerns a platform transaction, please include any transaction references.
Administrative notifications about account status are not legal advice. If you need a legal interpretation, book a consultation at Book consultation or contact a relevant practice such as Financial services regulatory or Tax.
Contact & next steps
If this is an access or technical issue, email info@trw.org with the checklist information above. For legal advice or to initiate a client engagement, Book consultation.Further information: About TRW. View practice areas: All practices or explore arbitration at /leading-arbitration-lawyer/.Need further assistance?